At FORMER, we accept returns on all full-priced items within 30 days of delivery.

Need a different size or changed your mind? Simply head to our Returns Portal to start your return or exchange. Eligible items can be exchanged, returned for store credit, or refunded to your original payment method. Original shipping costs are non-refundable.

Customers who elect CHECKOUT+ receive free returns and exchanges. If you did not select this option, you’ll still be able to return your item, however the cost of shipping the item back to us is your responsibility.

All sale and discounted items are Final Sale and cannot be returned or exchanged, so please choose carefully during sale periods.

All Sale / discounted items are 'final sale' and unfortunately cannot be returned or exchanged. We recommend you please choose carefully when shopping during a sale period.

To start a return or exchange, click here to access our returns portal.

All items must be returned in their original condition; unworn, unused and have the original labels and swing tags attached.

Once your item is received, inspected by our team, and approved as original quality, your return will be processed. All refunds will credited back to the original orders payment method. Some refunds may take up to 14 days to process depending on your financial institution. Please note; shipping costs are non-refundable and will not be re-credited as part of your return.

If you're keen to exchange your item for a different size or colour there is two options you could take to process this return.

1 - You can follow the above returns process at no additional item cost, and after receiving and inspecting the returned item, we will swap the item for your desired size or colour and send you a new order and shipping confirmation email.

2 - The alternative is to place a new order for your desired item while completing a return & refund for the exchange item. This will ensure that your replacement size or colour still available, doesn't sell out, and is confidently on its way to your door. Then after receiving and inspecting the returned item, we will issue a refund and notify you via email.

We pride ourselves on designing, manufacturing and delivering quality garments that you will love for many wears, however sometimes things happen and we miss them.

In the case that something is faulty or damaged, please contact us at info@formermerchandise.com.au as soon as possible including a description of the fault and any accompanying images clearly showcasing the area of fault on the garment. From there we will review the issue and contact you with the next steps.

If you believe you have received an item different to the one you ordered, please contact us at info@formermerchandise.com.au as soon as possible including your order number, the item you were meant to receive and a description of the item you have received instead. From there we will review the order and contact you with the next steps.

Orders are dispatched from our Burleigh Heads warehouse in Queensland.

We do our best to dispatch all orders the same business day for orders placed before 2:00pm AEST, Monday to Friday.

Orders placed after 2:00pm, on weekends, public holidays or during high-volume sale periods will be dispatched as soon as possible on the next business day.

Once your order has left our warehouse, delivery is handled by Australia Post. While we’re always happy to help if any issues arise, delivery timeframes are unfortunately outside of our control and depend on Australia Post’s network.

NEW ZEALAND ORDERS - 

New Zealand orders do not include any locally charged GST or Duties in the final amount.

New Zealand Customs will not impose any GST, duty or import transaction fee on orders under $1000 (NZD). For orders over $1000 (NZD) New Zealand Customs will collect a 15% GST, import entry fee and duty if applicable.

For more information regarding New Zealand Duties please contact the New Zealand Customs office directly.